Shipping policy

If you live in the Austin area and would like to pick up your order in person, you may choose that option upon check-out. Plum will contact you via text when your order is available to pick-up. This typically takes 24 hours from the time the order is placed, excluding holidays.

Orders are shipped 24-48 hours after receipt, Monday-Friday only. Orders placed over the weekend or on holidays will be shipped on the next business day.

A flat rate of $5.00 will be charged for all orders from $1-89.

Free shipping on orders over $89 (not including tax).

We only ship to the United States and its territories.

Plum uses the United States Postal Service and/or UPS to ship packages. Orders are shipped Monday through Friday only, excluding federal holidays in the United States. If a signature waiver is in place, Plum cannot accept responsibility for lost or stolen packages.

You will be notified of the tracking number via email.

NOTICE:

If a package is marked as “Delivered” by the shipping carrier to the address provided at checkout, we are unable to offer refunds or replacements. This includes situations such as:

Packages delivered to the wrong address due to an incorrect address entered at checkout
Packages missing after delivery (lost or stolen after being delivered)
Packages delivered to mailrooms, parcel lockers, apartment offices, or shared delivery areas

If you believe your package was misdelivered, we recommend: